Customer Care
If you have any customer or product related queries, kindly fill out the customer query form below and we will get back to you within 24 hours.
Have any questions or concerns?
We’re always ready to help!
Call us at
+27 78 415 8874 or send us an email to:
Product Returns
Should you wish to return a product, kindly establish contact with our office, so that we can establish the best and most affordable option for your return. Generally, if you live in a 50 km radius we will collect on your behalf.
Frequently Asked Questions
Do you provide International delivery?
We provide international delivery services via outsourced courier and clearing agents.
How do I return an item?
Kindly use the customer / product related form and provide as much details as possible. Such as, Instrument, Model ,Purchase Date, Serial Number.
What is your returns policy?
Renaissance Music Instruments offers a 14-day full money back guarantee on all its products. So, if you are not entirely happy with your instrument(s) purchase, kindly return it for a full refund.
Do you offer a warranty on your products?
Renaissance Music Instruments offers a full 24-month warranty on all its instruments. So, if you run into mechanical. soldering or joint issues on your instrument, not as a result of neglect or other damages, we will repair free of charge, provided it is still within the warranty that accompanies the instrument.
How do I track my order?
We will keep customers informed through the entire ordering process until instrument(s) are safely delivered to you.
How can I contact your couriers?
Kindly establish contact through our office first and we will interact on your behalf.
What are your delivery options?
Our delivery fees are calculated on the value of your order.