This ensemble of instruments is an excellent choice for marching bands, boasting high-quality craftsmanship and supported by our comprehensive 2-year warranty. Prior to delivery, each instrument undergoes meticulous servicing and checks, ensuring you receive unparalleled performance and excellent value for your investment.
 
Upon request, we can provide numerous references attesting to the quality of our instruments and the reliability of our service. Our clientele includes esteemed organizations such as SAPS, Members of the SA Navy Band, Cape Town Philharmonic Orchestra, Universities, Schools, and various other institutions.
 
HOW TO ORDER
 
The ordering process involves five stages, especially when items are not readily available in stock:
 
Order Stage:
Orders can be submitted via WhatsApp, our online shop, email, or phone.
For out-of-stock items, monthly manufacturing instructions are sent to our manufacturer.
A 50% deposit is required when placing an order for out-of-stock items.
 
Manufacturing Stage:
Outsourced manufacturers are utilized due to a lack of facilities and expertise in South Africa and Africa.
The time from order submission to manufacturing completion is approximately 2 months.
A further 25% payment is required on the order before shipping, after the manufacturing stage is completed.
 
Shipping Stage:
Goods are shipped from our outsourced partners, and the shipping duration is approximately 30-45 days.
 
Quality Assessment & Service Activation:
Instruments undergo a thorough check by our Quality Control team to ensure our customers receive only the best quality products.
Service activation involves washing, disinfecting, and polishing to remove factory residues and impurities.
Instruments are fully serviced, lubricated, and prepared for optimal performance.
 
Delivery Stage:
At this stage the final 25% of balance is due.
Instruments can be collected or delivered via courier nationally across South Africa, Africa, or internationally for an agreed fee. 
 
Summary:
Given current market conditions, anticipate a delivery timeline of around 3-4 months for items not in stock.
 
Quality Guarantee:
Each instrument is supported by a 14-day money-back guarantee and a 12-month manufacturer's warranty.
The warranty covers mechanical, soldering, and joint components, excluding external or self-inflicted damages.
Owners are responsible for moisture removal, regular lubrication with high-grade oils, proper storage, and ensuring instruments are water and moisture-free before extended periods of storage. Adequate silica or a similar product is recommended to minimize moisture.
 
Payment Options - Out of Stock Items
50% deposit on order
25% payment on completion of manufacturing
25% final balance on delivery or collection